Privacy Policy
Last updated: January 2026
1. Introduction
At Resilience Factors Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and share your personal data when you visit our website and use our services. We aim to be transparent about how your personal information is handled.
2. Who We Are
Data Controller:
Resilience Factors Ltd
Registered in the UK
Email: info@resiliencefactors.co.uk
We act as the “data controller” in respect of your personal information.
3. Information We Collect
We may collect and process the following personal data:
- Contact information: name, email address, telephone number.
- Service-related information: clinical information you provide when booking appointments or enquiries.
- Usage data: IP address, browser type, device information collected through our website (e.g., via cookies or analytics tools).
4. How We Collect Your Information
We collect data:
- Directly from you (e.g., when you complete a contact form, register for services, or email us).
- Automatically as you navigate our website (via cookies and analytics).
- From third parties where necessary and lawful.
5. Purpose and Lawful Basis for Processing
We process your personal information for the following purposes:
- To provide clinical services and respond to enquiries (performance of a contract).
- To manage bookings and communicate with you (legitimate interests).
- To comply with legal obligations under UK GDPR and other laws.
- For diagnostic and clinical assessment where necessary for health purposes (special category data processing under Article 9).
6. Cookies and Tracking
We use cookies and similar technologies to:
- Understand how our website is used.
- Improve user experience.
You can control cookie preferences through your browser settings.
7. Who We Share Data With
We may share your data:
- With service providers who help us deliver our services (e.g., email platforms, booking systems).
- Where required by law or regulation.
- With your consent.
We do not sell your personal data to third parties.
8. International Transfers
If any data is transferred outside the UK or EEA, it will only occur where appropriate safeguards are in place.
9. How Long We Keep Your Data
We retain your personal information for as long as needed to provide services or for legal compliance. Retention periods vary based on the type of data and applicable laws.
10. Your Legal Rights
Under the UK GDPR, you have rights including:
- Right to access your personal data.
- Right to rectify inaccurate data.
- Right to request erasure in certain circumstances.
- Right to restrict or object to processing.
- Right to data portability where applicable.
To exercise your rights, please contact us using the details in Section 2.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on our website with the “Last updated” date.
12. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
Email: info@resiliencefactors.co.uk